Live Virtual Workshop · Limited Spots Available
Promedica International CME

Navigating Conflict:
Communication Skills
to Improve Care

An intensive online workshop equipping physicians, providers, and healthcare leaders with essential skills to manage conflict constructively, have difficult conversations with confidence, and lead teams through challenging situations.

Enroll Now — $299 Learn More ↓
Workshop Details
🗓
Tuesday, May 5th, 2026 12:00 PM Pacific · Live Virtual
⏱
Total Time: ~2 Hours Assessment · Webinar · Coaching Session
🎓
2 CME Credits AMA PRA Category 1 Credits™
📋
TKI Assessment Included Personalized conflict style report + 1:1 coaching
💰
$299 through April 7 Price increases to $349 on April 8
Communication failures are a leading contributor to preventable medical errors and adverse patient outcomes.
When conflict goes unaddressed in healthcare settings, it doesn't just harm team morale — it directly undermines patient safety, care coordination, and clinical outcomes across every specialty and practice setting.
Course Overview

Conflict is inevitable.
How you navigate it isn't.

Conflict is inevitable in healthcare settings. How leaders navigate disagreement determines whether it becomes destructive or drives positive change.

This intensive two-session online workshop equips physicians, providers, and healthcare leaders with essential skills to manage conflict constructively, conduct difficult conversations with confidence, and lead teams through challenging situations.

Using the Thomas-Kilmann Conflict Mode Instrument and proven communication frameworks, participants gain insight into their conflict tendencies and develop practical strategies for addressing challenging interpersonal dynamics. You'll learn to transform potential conflicts into opportunities for growth, ultimately fostering healthier workplace environments and better patient outcomes.

What's Included
  • ✓ TKI personalized conflict style assessment report
  • ✓ 60-minute live debrief workshop (recording available for 90 days)
  • ✓ 30-minute private coaching session using your results
  • ✓ 2 AMA PRA Category 1 CME Credits™
Early Registration
$299
Now through April 7, 2026
Price increases to $349 after April 7
Enroll Now — Limited Spots
⚡ Cohort size is limited to ensure coaching quality
🗓May 5, 2026 · 12:00 PM PST
📹Recording available for 90 days
🎓2 AMA PRA Category 1 Credits™
📋TKI assessment + 1:1 coaching included
💻Coaching via Zoom, flexibly scheduled

All cancellations must be submitted in writing by April 7, 2026. Phone cancellations cannot be accepted.

What You'll Learn

Course objectives

Upon completion of the workshop, participants will have the frameworks and skills to immediately improve how they navigate conflict in clinical and leadership settings.

OBJECTIVE 01
Understand your conflict style using the TKI
OBJECTIVE 02
Apply frameworks to approach difficult conversations with purpose
OBJECTIVE 03
Create a personalized action plan for improving how you navigate conflict at work
OBJECTIVE 04
Lead teams through conflict toward resolution
Healthcare professionals in a collaborative meeting
Navigating Conflict with Confidence Communication Skills for Healthcare Leaders · Promedica International CME
Who Should Attend

Built for anyone who leads, communicates, or cares for patients

This workshop is designed for physicians, advanced practice providers, nurses, and healthcare professionals who want to navigate conflict more effectively and create healthier team dynamics.

Whether you're facing challenging interpersonal situations, want to improve your ability to have difficult conversations, or seek to build more resilient teams, this program delivers practical skills that directly impact workplace culture and patient care quality.

Just think if we all got just 10% better at working through conflict with our colleagues — what would that do to our ability to improve patient care?

The Assessment

The Thomas-Kilmann Conflict Mode Instrument

The TKI is the world's most trusted conflict assessment — giving you a clear, data-driven picture of how you respond to conflict and when each approach serves you best.

Even if you think you know how you handle conflict, the TKI often reveals surprising patterns, especially under stress. The personalized report and coaching session help you understand not just what your style is, but when to flex into different approaches.

8M+
people have used the TKI worldwide
40+
years of peer-reviewed research
15–20
minutes to complete
📋
Personalized Assessment Report
A detailed report mapping your five conflict-handling modes — and when each is most and least effective.
👥
60-Minute Group Debrief Webinar
A live facilitated session interpreting your results in a healthcare leadership context, with group Q&A discussion.
🎯
30-Minute Private Coaching Session
A one-on-one session tailored specifically to your TKI results — scheduled at a time that works for you via Zoom.
✅
Scientifically Validated
Used by over 8 million people and backed by 40+ years of peer-reviewed research — the most widely used conflict assessment in the world.
How It Works

Three steps. About 2 hours total.

The workshop is designed to fit your schedule without sacrificing depth. Each component builds on the last.

01
Complete Your TKI Assessment

Before the workshop, complete the Thomas-Kilmann online assessment at your convenience to receive your personalized conflict style report. Takes about 15–20 minutes.

15–20 min · Before May 5
02
Attend the Live Group Webinar

Join the facilitated group debrief on May 5th at 12pm PST to explore your results in a healthcare leadership context. Can't attend live? The recording is available for 90 days.

60 min · May 5, 12pm PST
03
Book Your Private Coaching Session

After the webinar, you'll receive a scheduling link to book your 30-minute 1:1 coaching session. Sessions are conducted via Zoom at a time that works for you.

30 min · Flexibly Scheduled
Accreditation
🏅
AMA PRA Category 1 CME Credits™

Promedica International is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Promedica International designates this live online activity for a maximum of 2 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Frequently Asked Questions

What you need to know.

What is the TKI?

The Thomas-Kilmann Conflict Mode Instrument identifies your five conflict-handling modes and helps you understand when each is most effective. It's been used by over 8 million people worldwide and is backed by 40+ years of peer-reviewed research — the most widely used conflict assessment in the world.

What will a coaching session look like?

Your 30-minute private session is tailored specifically to your TKI results. Your coach will help you understand your patterns — especially under stress — and develop concrete strategies for the conflict scenarios most relevant to your role. Sessions are conducted via Zoom.

How much time does this require in total?

The total time commitment is approximately 2 hours: 15–20 minutes for the TKI assessment (completed beforehand at your own pace), 60 minutes for the live webinar on May 5th, and 30 minutes for your private coaching session, which is flexibly scheduled after the webinar.

What if I can't attend the live webinar?

No problem — the webinar will be recorded and available for 90 days. However, we recommend attending live to participate in the Q&A and group discussion, as the live format adds significant value to the learning experience.

What if I already know my conflict style?

Even if you are pretty sure you know how you handle conflict, the TKI can help you understand how your style use shows up relative to those around you. The coaching session can help you understand not just what your style is, but when and how to flex into different approaches.

Is this only for physicians in leadership roles?

Not at all. In fact, the learning environment is richer when it includes representation from a variety of roles and perspectives. Any physician, NP, PA, nurse or healthcare professional who deals with difficult conversations, team dynamics or organizational conflict will benefit.

Will this course be offered again?

Yes — we plan to offer this course periodically. Each cohort is intentionally limited in size to protect the quality of private coaching sessions. If this cohort fills, the next opportunity won't be available until later in the year.

What is the cancellation policy?

All cancellations must be submitted in writing — phone cancellations are not accepted. Cancellation requests must be received by April 7, 2026 to be eligible for a refund.

Stay in the loop

Not ready to register?

Join the mailing list to be notified about future sessions.

Each cohort is intentionally limited in size to protect the quality of private coaching sessions. Once this cohort fills, the next opportunity won't be available until later in the year.

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